Terms and conditions

Introduction

1. Purpose of the Terms: These Terms and Conditions ("Terms") govern the relationship between you (the "Player" or "You") and Fair Go Casino, its parent company Deck Media N.V., and affiliated entities ("We", "Us", "Our").
2. Acceptance of Terms: By registering for an account, You acknowledge that You have read, understood, and agree to be bound by these Terms.
3. Age and Legal Restrictions: You must be at least 18 years old (or the legal age of majority in your jurisdiction). Some jurisdictions may have additional restrictions on participation in online gaming.

Account Registration

1. Eligibility: Registration is only allowed if You are a resident of a country where online gaming is legal and not restricted.
2. KYC and Verification: We may request identification and proof of address to verify Your identity and comply with AML regulations.
3. Account Security: You are responsible for keeping login credentials secure and ensuring only authorized individuals access Your account.

Deposits and Withdrawals

1. Accepted Methods: Visa, MasterCard, Neosurf, Bitcoin, Ethereum, USDT (TRC20). Withdrawals via these methods; wire transfers incur a 1% fee.
2. Limits: Minimum deposit AUD 10; maximum daily deposit AUD 5,000. Minimum withdrawal AUD 20; maximum weekly withdrawal AUD 7,500.
3. Processing: Deposits are instant. Withdrawals: up to 24 hours processing plus 1–3 days for clearing.
4. AML Policy: We comply with AML laws and may request identification in line with regulations.

Bonuses and Promotions

1. Crediting: Bonuses are credited automatically upon deposit, subject to promotional terms.
2. Wagering: Requirements must be met within 30 days; minimum bet AUD 0.20 during this period.
3. Expiry & Abuse: Bonuses expire after 7 days. Abuse or unfair exploitation may result in revocation.

Gameplay and Fairness

1. RNG Usage: Games use certified RNG for fair outcomes.
2. Malfunctions: Bets voided in case of malfunction; stakes refunded.
3. Responsible Gaming Tools: Options to set deposit limits, time-outs, or self-exclude are available.

Responsible Gambling

1. Self-Exclusion: Available by contacting customer support.
2. Limits: Deposit limits (AUD 20–5,000/day), wager limits (AUD 0.20–100/spin or hand), and session reminders provided.
3. Support Links: Assistance via GamCare, GambleAware, BeGambleAware, and Gamblers Anonymous UK.

Prohibited Activities

1. Bonus Abuse: Strictly prohibited; may result in suspension or closure.
2. Fraud/Collusion: Attempts to cheat are punishable under law.
3. Bots/Automation: Use of bots or automated play is prohibited.

Account Suspension and Closure

1. Voluntary Closure: Available upon request to customer support.
2. Breach of Terms: We may suspend or close accounts for violations.
3. Dormant Accounts: Inactive accounts may incur dormancy fees or closure.

Privacy and Data Protection

1. Collection: Personal data is collected per data protection laws.
2. Use/Storage: Data stored securely; may be shared with third-party providers as necessary.
3. GDPR Compliance: We adhere to GDPR where applicable.

Limitation of Liability

1. Losses: We are not liable for any losses from use of our services.
2. System Errors: We may void bets during system errors and refund stakes/winnings incorrectly paid.
3. Third-Party Links: We are not responsible for third-party sites/services linked from our platform.

Amendments and Updates

1. Right to Modify: We may modify these Terms at any time without prior notice.
2. Notification: Changes will be posted on our website; You are responsible for reviewing regularly.