Privacy Policy

Our website uses a range of technologies to collect and process data from our users. This Privacy Policy is designed to explain how we handle personal information, including why we do it, what we do with it, and your rights.

Purpose of the Privacy Policy

The purpose of this Privacy Policy is to inform you about your data rights and how we handle personal information. By using our services, you agree that you have read and understood the terms in this policy.

Scope of Application

This Privacy Policy applies to all users who use our website and services. By accessing or using our site, you agree to be bound by these terms. This includes all features and services offered on our platform, including deposits, withdrawals, customer support, bonuses, and more.

Consent Clause

By using our site and services, you consent to the practices described in this Privacy Policy. We may update this policy at any time, but continued use means acceptance of changes.

Data We Collect

We collect personal information, which includes:

• Personal details such as name, email address, date of birth, and physical address.
• Account information including username, password, and payment details.
• Technical data about your device, IP address, browser type, and cookies.
• Usage data on how you interact with our site, including login logs, game activity, and more.

How We Use Your Data

We use the collected data for:

• Creating and managing accounts to ensure secure access to services.
• Processing deposits and withdrawals in accordance with payment terms.
• Providing customer support through various channels, including live chat, email, and phone.
• Monitoring bonus eligibility and responsible gambling practices to ensure a safe gaming environment.
• Improving our site by analyzing usage data and personalizing your experience based on preferences.
• Fulfilling legal and regulatory obligations as required.

Cookies and Tracking

Our website uses cookies, which are small text files stored on your device. These can be:

• Essential: for functional purposes like login, payment processing, or security features.
• Analytics: to help us understand how users interact with our site, improving user experience.
• Marketing: targeted ads based on usage patterns and interests.

You have the option to manage cookies through your browser settings. Please note that disabling essential cookies may affect functionality.

Legal Basis for Processing

We process personal data based on:

• Contractual necessity: to fulfill obligations agreed upon when creating an account or participating in services.
• Legal obligations: compliance with gaming laws, regulations, and industry standards.
• Legitimate interests: improving user experience, preventing fraud, and ensuring responsible gambling practices.
• User consent: collecting information directly from you for personalized services.

Data Sharing and Disclosure

We may share data with:

• Payment processors to facilitate transactions.
• Gaming providers to ensure a safe gaming environment.

Personal data is not sold. However, disclosure may occur where legally required, such as in response to court orders or other government requests.

Data Storage and Retention

We retain personal data for the duration of your account activation and up to 6 years after termination, depending on regulatory requirements. Data is stored securely using industry-standard encryption methods, access controls, authentication processes, and monitoring for unauthorized access.

Security Measures

To protect user data:

• We use Secure Sockets Layer (SSL) encryption.
• Access controls are implemented to limit personnel access.
• Regular security audits and vulnerability testing are performed.
• Monitoring for unauthorized access and other security breaches is in place.

Your Rights

As a data subject, you have the following rights under data protection laws:

• Access: request to view your personal data.
• Update or delete: correct inaccuracies or remove data.
• Withdraw consent: stop processing your data for specific purposes.
• Object to processing: raise objections to certain uses of your data.

How to contact us regarding your rights can be found on our website, under the ‘Contact Us’ section.

International Data Transfers

Data may be transferred outside the EEA where necessary. We implement Standard Contractual Clauses to ensure protection and safeguards are in place for international transfers.

Third-Party Services

External links or services have their own privacy policies, which we encourage you to review separately. Fair Go Casino is not responsible for external content, but this policy applies to our site and services only.

Policy Updates

We may update the Privacy Policy at any time without prior notice. Continued use means acceptance of changes. You will be notified through prominent announcements on our website or via email if significant updates are made.